Discover How to Measure Your Company's Online Self-Service - With New Insights from Forrester
Forrester research shows 72% of customers prefer to visit your web site and serve themselves when they have a customer service issue.
Your web site is the primary first point of contact between you and your customers, but most web sites do a poor job of providing visitors with the information they seek.
How does your web site measure up when it comes to delivering an enjoyable self-service experience? And how can you measure how you stack up in this critical area?
Join the webinar to find out!
Attendees will learn:
You'll also learn how you can evaluate your web site's effectiveness as a customer self-service tool in order to map a clear path for improvement. Register for the webinar.
Live Webinar Date:
Thu March 29, 2:00 PM EST
PLUS! Get a complimentary assessment of your web site's self-service performance from Forrester and IntelliResponse.
IntelliResponse 425 Adelaide Street West, Suite 200 Toronto, ON, Canada M5V 3C1
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