When your website does a poor job of resolving customer service issues, the escalation costs that ensue are truly astounding.

Our latest report, based on published data from Forrester Research, gives you an eye-opening look into these runaway costs and how you can stop them...

What's in the Report:

• Escalation costs by channel, including phone, email and chat, based on data from Forrester Research 
  

• 6 Best Practices for turning your website into an effective customer service tool deflects escalation volumes  
  

• Examples from companies who lead the way in web self-service, and what their online customer experience looks like
  

• Plus... a special invitation for a free evaluation of your web site's self-service performance, using a new assessment tool from Forrester Research and IntelliResponse
  

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About IntelliResponse
The IntelliResponse Answer Suite technology is an award winning On-Demand software platform that allows customers and service agents to ask questions in natural language, and get one right answer regardless of the hundreds of ways the questions might be asked.

With more than 500 live customer-facing implementations answering 100 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.

Call us at 1-866-454-0084 or visit www.intelliresponse.com.