Web Self-Service at Union Gas
Delivering a "One & Done" Customer Experience Online 

 Webinar

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Web Self-Service at Union Gas
Delivering a "One & Done" Customer Experience Online

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corporate web-sites, mobile phones and social media platforms important channels for customer service in the Utilities sector.
 

In this Webinar you will learn:

     >>   Why web self-service is important
     >>   How to Select the right self-service solution
     >>   Best Practices for Implementation
     >>   How to track your success

Watch Maureen Russolo, Customer Experience Manager at Union Gas, as she shares real life lessons from her organization’s journey into developing the strategy, business case and supporting technology necessary to deliver a “One and Done” customer experience in the new Web 2.0 reality.

Find out why the ever-increasing influence of the web has made