You'd Never Treat Customers Like This if They Visited Your Offices!  -  Why Do You Do It On The Website?

 Webinar

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You'd Never Treat Customer Like This if They Visited Your Offices!
Why do you do it on the Website?

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Mitchell Kramer, Senior VP at Patricia Seybold Group, walks you through the advantages of Web Self-Service technology for addressing this prevalent problem.

The Patricia Seybold Group is a Boston-based consulting and research firm specializing in helping Fortune 500 companies with their e-business strategies.

Visitors to a company web site are experiencing confusion and frustration trying to conduct business with your company. The adage that “you don’t get a second chance to make a first impression” is more relevant today than ever.

Studies show that 80% of all web site visitors abandon the site before looking at a specific product/service web page, and a further 65% of those abandon at product web pages.

 
In this Webinar you will learn:

      >>   Explore the Value of Web Self-Service
      >>   Understand how your customers want to do business with you