University of Miami

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Top 5 Tips for Selecting a Web Self-Service Technology

University of Miami
Top 5 Tips for Selecting a Web Self-Service Technology

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The Importance of Self-Service

Nikki Chunn, eManager for the Division of Enrollment Management at The University of Miami shares her findings on the importance of Web Self-Service in higher Education.

With the overwhelming amount of informal and repetitive questions that the University of Miami was receiving, it had become clear that something needed to be done to allow staff to focus on the value-added interactions.