Web Self-Service in Times of Budget Uncertainty



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A Lane Community College Case Study

Web Self-Service in Times of Budget Uncertainty
A Lane Community College Case Study

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In this webinar, Fiora Starchild-Wolf, Enrollment Services Advisor at Lane Community College explores the value of web self-service technology by examining how Lane has leveraged the IntelliResponse Answer Suite to cost-effectively answer more than Half a Million student questions this year alone.

For Fiora Starchild-Wolf and her team, the launch of their Web Self-Service technology was an empowering and enlightening experience. The enrollment management team at Lane are now equipped with the power to effectively answer millions of questions from students and parents without adding to staff workload or increasing staffing budgets.

In this Webinar you will learn:

>>    How to address low-complexity questions on-line 
>>   The importance of mobile and social media in student communications
>>   How to Increase Student loyalty and conversion without raising service costs

Find out how web self-service can provide cost reduction and budget certainty in uncertain times