Temple University
Case Study
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Temple University
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Temple University is a comprehensive public research university with more than 34,000 students, and is the 6th largest provider of professional education in the United States.
IntelliResponse deployment results include:
>> Answered nearly a quarter of a million questions since implementation
two years ago
>> Saved almost 20,000 hours of work for admissions staff - equates to
about 6 full-time staff
>> Capturing every question asked allows Temple University's various
departments to offer optimal service and satisfaction
Enbridge Inc. is a leader in energy transportation and distribution in North America and internationally. Enbridge Gas Distribution is owned by Enbridge Inc., and has a 160-year history as Canada's largest natural gas distribution company. Enbridge owns and operates distribution services in Ontario, which distribute natural gas to more than 1.9 million customers. With IntelliResponse, they have achieved the following business benefits
•Currently experiencing 97% accuracy, delivering “One Right Answer” to customer on-line questions
•Consistent customer experience across service channels
•Valuable “Voice of the Customer” data
•Reduced customer service costs & enhanced customer satisfaction
•Currently experiencing 97% accuracy, delivering “One Right Answer” to customer on-line questions
•Consistent customer experience across service channels
•Valuable “Voice of the Customer” data
•Reduced customer service costs & enhanced customer satisfaction
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