Cincinnati State Technical and Community College

Case Study

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Cincinnati State Technical and Community College

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Cincinnati State Technical and Community College offers programs to nearly 14,000 students from the Tri-State and 49 countries.

IntelliResponse deployment results include:

>>   98% of questions successfully answered
>>   Savings of 204 hours of work per month for the already busy staff
>>   Guaranteed consistency of the responses and tone, something
        almost impossible to achieve over the telephone

Enbridge Inc. is a leader in energy transportation and distribution in North America and internationally. Enbridge Gas Distribution is owned by Enbridge Inc., and has a 160-year history as Canada's largest natural gas distribution company. Enbridge owns and operates distribution services in Ontario, which distribute natural gas to more than 1.9 million customers. With IntelliResponse, they have achieved the following business benefits

•Currently experiencing 97% accuracy, delivering “One Right Answer” to customer on-line questions
•Consistent customer experience across service channels
•Valuable “Voice of the Customer” data
•Reduced customer service costs & enhanced customer satisfaction